It’s very easy to book a hotel with us. All you need is to select your destination point on the search panel choosing dates, number of rooms and guests. Pressing button "Search" you will see available hotels list for booking according to chosen criteria. You can sort results by price, stars and popularity.

You can find hotels you're interested in on the Discover Ukraine home page sorted by section Discover Ukraine Recommends and Popular Hotels. Most of the hotels offered by Discover Ukraine are in the 2-star to 5-star categories. We usually provide photographs of important features such as hotel exterior, rooms, dining and recreational facilities. Important amenities and other facilities will be listed on each hotel page.

At the hotel page you’ll see special price with discount, location on the map and also booking conditions for each room.

Of course, you can book a room directly in the partner hotel but you will usually be charged an average of 5% to 20% more. Price that you see at the hotel page is available only when you book via Discover Ukraine. Moreover, booking with our system you will be rewarded with Discover Ukraine bonus points, which can be used with future hotel reservations in the system. You even can get more presents and discounts from our partners using Discover Ukraine Bonus Points.

The displayed rates are per room, not per person. However, we strongly recommend you to input the correct number of guests associated with this booking as rates may change based on the occupancy. To avoid additional charges when you check in, the number of guests must be accurate.

Any room available on our site can be reserved and confirmed immediately. We work hard with our partner hotels so you can get the best rates on the market.

After you've selected room and accepted booking conditions you will be redirected to Ukrainian Processing Centre (UPC) for payment. Successfully finishing your payment, you will automatically return to the Discover Ukraine page to see the reservation status.

The reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail adress. The hotel voucher must be printed and presented along with credit card and a valid for of photo ID upon check-in at the hotel.

The hotel voucher is only issued after we have verified and charged your credit card.

Discover Ukraine Company accepts only Visa and MasterCard credit cards. Payment is processed by Ukrainian Processing Centre (UPC) where you will be redirected automatically after confirming your booking details.

Discover Ukraine Company doesn’t have access to you credit card data. All information you input on the site of Ukrainian Processing Centre (UPC) www.upc.ua is ecnrypted with Secure Socket Layer (SSL). If you have any questions concerning your credit card payment feel to contact us via online support.

The difference is a fee your bank has imposed on the transaction. It´s possible the difference between the payments by another currency instead of indicated on the site.

If you are double charged by the hotel, please send us the receipt of the payment via info@discover-ukraine.com. We will begin an investigation right away.

Please be sure to check the booking conditions prior to making your booking. Cancellation policy will be displayed on a hotel page for each room type. Please note that a processing fee of 3% per booking will be applied to each cancellation.

Changes to your booking period or length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates before and after you have checked in. Please note, these fees are established by the hotel, not Discover Ukraine. A no-show will be treated as a cancellation and you will be billed accordingly. “Special offers” booking also will be billed regardless of cancellation dates.

The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of state, room type, promotion, etc. Please, carefully read the information  concerning cancellation policy prior to making your reservation. Chech your hotel voucher to get accurate information about your booking cancellation.

You MUST notify Discover Ukraine if you plan to cancel your booking. You can contact our English and Russian speaking Clients Support by clicking the button LIVE CHART at the bottom of this page (between 8:00 am-8:00 pm (CET), 7 days a week).

You can change you check-in date via your personal account or Client Support (by clicking the button LIVE CHART  at the bottom of the page). Please note, dates for “Special offers” can’t be changed.

You can cancel the booking by contacting us via feed-back form or Clients Support (by clicking the button LIVE CHART at the bottom of the page).

If you need to extend your staying after check-in use our booking service so you will save your money. in order to avoid not to pay hotel price for room. Therefore, use the booking system again or contact the Client Support (by clicking the button LIVE CHART at the bottom of the page).

Extension is possible if there are available rooms. Special offers cannot be extended; it’s only possible to book with actual prices for the chosen dates.

On the booking form you can make your Special Request on page, where you complete the guest names, in the window “Additional Request”. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and should be confirmed upon arrival, you pay for it separately and Discover Ukraine doesn’t guarantee them.

Unfortunately, Discover Ukraine only provides a hotel reservation service. Room price doesn’t include the airport transfer but if you need it and the hotel provide it (you can check it on the room booking page) indicate the transfer in Special Request.

Every room that is available on Discover Ukraine's website should be confirmed instantly. Your hotel voucher will be emailed to you once we have verified and charged your card. This usually happens in about 30 minutes.

Once you have submitted a booking, you will receive a Confirmation Email in about 30 minutes. This email has the Hotel Voucher attached to it and link to your account where you can check/change your booking's status. It will be sent to the email address you provided while making the booking.

Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child.

Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Some hotels will charge for this extra bed. In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents. In such cases the hotel will charge for the child's breakfast directly.

This is subject to our hotel partners to quote the rates with or without breakfast. If breakfast is included, it will display "Breakfast Included" next to the room type.

Our reviews are 100% legitimate. Every time a Discover Ukraine customer checks out of a hotel we send them an email, asking for a review of their stay. Good or bad we post all reviews from the real customers about their staying in every hotel of our system and provide the review is within our standards (no profanity, racist or prejudiced content), we provide real customer experiences at all our hotels.

Price for extra services (Mini-bar, safe, etc.) do not include the booking charge as other additional hotel services. Price for extra services you can learn at the hotel reception.