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Privacy Policy




Hotel booking service Discover Ukraine highly values your privacy and information security. Herewith we want to explain what data we need, how we use it and in what way we protect your information. Given information protection principles don’t concern the web-portals in the Internet that you can open using hyperlinks on Discover Ukraine web-sites.

The following Privacy Policy describes procedures of collecting, using, transferring and other processing of accumulated personal information (“Personal Data”), applied by Discover Ukraine Company and necessary for services provided by (“Site”). Using this Site you authorize collecting, using, transferring and processing you Personal Data according to this Privacy Policy.


Discover Ukraine Company reserves the right to make changes in Privacy Policy in case of law amendments, changes in Personal Data collecting and processing methods and in Site resources, or changes conditioned by technological advance. You should check with Privacy Policy from time to time in order to stay informed about the current policy and methods. Discover Ukraine Company will publish all changes prior to their implementation.


Collecting Information


If you book hotel rooms through Discover Ukraine, for processing the booking, we need such information as your name, telephone number, e-mail (“contact data“), as well as check-in and check-out dates, hotel name and room type (“booking data”).

Using entry field “Contacts” you can make a general request. We need your contact data for request processing. After your request has been processed, we delete all the information.

By entering your contact data, you can sing up as our website user at the Discover Ukraine home page. Having done that, you won’t need to reenter your contact data the next time you book a room with us. You can terminate your registration anytime by contacting us via our feed-back form or via Customer Support Service LIVE CHAT. In this case your contact data will be deleted.


Personal Data Protection


In order to prevent unauthorized access, we take all physical, electronic and organizational actions for protection of personal information from accidental and illegal deletion or accidental loss, changing, or unauthorized access or disclosure. All actions for credit card protection are carried out by our partner Ukrainian Processing Centre (UPC). It uses protocol with Secure Socket Layer technology, which encrypts credit card data during transactions.


Using Collected Data


We use Personal Data and other collected information for your registration on the Site and in our Discover Ukraine Bonus Program, for providing requested products and services, Internet-portal's usage optimization and also for contacting you. Our Site's operation optimization includes accelerated processing of booking requests, customer support improvement and efficient notification about new services and special offers. We may contact you with request to leave a comment on Site's operation for the purpose of its improvement or with information about special discounts and offers for Site users (if you agree to receive such information).


Personal Data Disclosure


Discover Ukraine Company may share your personal data with third parties, namely with hotels for processing your reservation. All third parties assume the responsibility to secure safety and confidentiality of your personal data and to process it according to our instructions.

For the purposes of self-protection against liability, Discover Ukraine may disclose Personal Data in response for court orders or criminal investigations, legitimate demands of law enforcement agencies, or in case of other necessities required by law. Personal Data disclosure is also possible to ensure compulsory compliance with terms of service, as well as to protect rights, property and safety of Discover Ukraine Company, our users, and other parties.


Policy Concerning Cookies


For acceleration and improvement of our grade of service, we use cookies. Cookies are small text files stored in your computer, on your hard drive. They make booking process easier and automatically show frequently used information, if you access website again. You can edit your browser options such that cookies are blocked. However, if you do this you may not be able to access some of our services. Basic functions “Search and Book” are available without using cookies.


Accessing and Changing Your Personal Data


You can obtain information about the data, stored at our company at any time. You may revise, delete or block (incorrect) data. For contact data correction, contact us via feed-back form or via Customer Support Service LIVE CHAT. To prevent an authorized access to information we ask users to confirm their identity and information belonging, and only then grant access to changing Personal Data. Any request to access your Personal Data will be answered within 30 days.


Caution to Children


Persons under the age of 18 are not eligible to use any services on our Site.