By accessing, browsing and using our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Discover Ukraine. The information is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Shop Safe Policy

The Discover Ukraine payment system ensures confidentiality of your personal data and the partner, Ukrainian Processing Center (UPC) safe use of your credit card for travel transactions. You can be sure that your credit card information is encrypted by using secure (SSL) online Cardholder Information Form.

Reservation Guarantee

Reservations secured via Discover Ukraine system are also now backed up with our Reservations Guarantee. If your confirmed reservation at the hotel for which you have been issued a voucher is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact us at the contact numbers listed on your hotel voucher. Our Discover Ukraine Clients Support Specialists will arrange a room at another convenient and comparable hotel. Discover Ukraine Companywill cover your communication costs to our office, transfer fees and offer you a 10% discount on your reservation total amount.

Should you not accept the alternative hotel, Discover Ukraine will refund to your account the reservation full amount plus an additional night (equivalent to the actual cost of a 1 night stay based on the original reservation).

Cancellation and Reservation Changing Policy

Cancellation fees are fixed and depends only on hotel policy therefore, please, be sure to check the “Booking Conditions” prior to making your booking. Discover Ukraine Company charges only for processing fee in every refund procedure.

If you want to cancel you booking prior to the “possible cancel date” mentioned in the confirmation email, it will incur 3% processing fee (per booking). This 3% cover the processing fee.

Any cancellations received after “possible cancel date” specified in the confirmation email are subject to a minimum of a 1 (one) night cancellation and processing fee, unless you are notified otherwise in the confirmation email.

Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, and plus processing fee unless otherwise specified in the confirmation email.

If you book by “Special Offers” and failure to arrive at your hotel or cancel the booking you will pay fee regardless of cancellation dates. Also “Special Offers” can´t be extended and changed.

Early check-out is consider as a cancellation and it will incur fee for 1 (one) night. If the client will refund he will pay the processing fee.

Any changes of dates are possible only if there are available rooms.

Please note that changes of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel.

Any changes to your reservation must be made through the Clients Support and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Clients Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00 -20:00 (UTC+1).

Refund Policy

To request a refund, please contact us at any of the following:

• Via our feed-back form on our web-site discover-ukraine.com
• By telephone +380612134599 (international charges will apply)
• By e-mail via info@discover-ukraine.com
• By our Clients Support page via LIVECHAT

Discover Ukraineis committed to providing you with a simple and efficient refund process. Please note that penalty charge is being established by the hotel and not by the Discover Ukraine Company. If a penalty charge is incurred, this will be deducted from the amount refunded.

Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 7 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.

Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay less 3% administration fee within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days.

Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.

Links

Our site contains links to other sites where contact data may be collected. This statement about Privacy Policy doesn’t concern methods of collecting information and policy of such web-sites.